How Much Difference Does Friendly Actually Make?
Posted in Mike Baer's Blog on April 29th, 2010 by michaelrbaer – Be the first to commentThe property in Exton PA is old and behind the times. No fitness center. No restaurant, not enough receptacles in the room to charge my gear. BUT, I like it here. Why? Because the people are friendly.
Checking in was fun. They talked to me and laughed. They gave me a nice running route when I asked about the workout room. They bake fresh cookies. Did I mention they were friendly? And happy. And look you in the eye. And smile. What a great lesson in service!